“What was clear, was we had this situation where Higher Ed was predominantly an on-campus experience. For years students went to their local campus for lectures or to use on-campus resources, like computer labs and libraries, etc. That was the paradigm of student learning. The student experience.
“When COVID came along. It changed everything because students couldn't physically do that anymore. So, overnight, institutions had to facilitate a complete shift to entirely remote learning – providing an on-campus experience, but at home.
“How do we maintain a consistent level of service and student experience without actually being able to provide it through our own on-campus resources?
“That question was the driver for a lot of decisions and a lot of purchases, no doubt, and it was impressive to see the industry adapt to this so quickly.
“Fast forward a year or two, we’re then seeing the reverse. Institutions were catering to remote learning students. Then they’ve also got the students coming back on campus too. We started to see this dual-learner situation where they’ve got two different types of students. Naturally with that comes a disparity between the experiences of those two student types. On-campus resources we're sometimes better than the remote learning measures put in place and vice-versa.
“Suddenly it became less about: How do we grant access and enable remote learning? It became more about: How do we close the disparity gap between the two experiences?
“Students all deserve the same experience and that's why digital equity started to be spoken about so prominently.