Terms and Conditions
Conditions of use
AppsAnywhere Ltd and AppsAnywhere Inc. and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
When you visit AppsAnywhere Ltd and AppsAnywhere Inc. or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of AppsAnywhere Ltd and AppsAnywhere Inc. or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of AppsAnywhere Ltd and AppsAnywhere Inc., with copyright authorship for this collection by AppsAnywhere Ltd and AppsAnywhere Inc., and protected by international copyright laws.
AppsAnywhere Ltd and AppsAnywhere Inc. trademarks and trade dress may not be used in connection with any product or service that is not AppsAnywhere Ltd and AppsAnywhere Inc., in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits AppsAnywhere Ltd and AppsAnywhere Inc. All other trademarks not owned by AppsAnywhere Ltd and AppsAnywhere Inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by AppsAnywhere Ltd and AppsAnywhere Inc. or its subsidiaries.
License and site access
AppsAnywhere Ltd and AppsAnywhere Inc. grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of AppsAnywhere Ltd and AppsAnywhere Inc. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of AppsAnywhere Ltd and AppsAnywhere Inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of AppsAnywhere Ltd and AppsAnywhere Inc. and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing AppsAnywhere Ltd and AppsAnywhere Inc.'s name or trademarks without the express written consent of AppsAnywhere Ltd and AppsAnywhere Inc. Any unauthorized use terminates the permission or license granted by AppsAnywhere Ltd and AppsAnywhere Inc. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of AppsAnywhere Ltd and AppsAnywhere Inc. so long as the link does not portray AppsAnywhere Ltd and AppsAnywhere Inc., its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any AppsAnywhere Ltd and AppsAnywhere Inc. logo or other proprietary graphic or trademark as part of the link without express written permission.
Your membership account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. AppsAnywhere Ltd and AppsAnywhere Inc. and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. AppsAnywhere Ltd and AppsAnywhere Inc. reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant AppsAnywhere Ltd and AppsAnywhere Inc. and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant AppsAnywhere Ltd and AppsAnywhere Inc. and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify AppsAnywhere Ltd and AppsAnywhere Inc. or its associates for all claims resulting from content you supply. AppsAnywhere Ltd and AppsAnywhere Inc. has the right but not the obligation to monitor and edit or remove any activity or content. AppsAnywhere Ltd and AppsAnywhere Inc. takes no responsibility and assumes no liability for any content posted by you or any third party.
Risk of loss
All items purchased from AppsAnywhere Ltd and AppsAnywhere Inc. are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
AppsAnywhere Ltd and AppsAnywhere Inc. and its associates attempt to be as accurate as possible. However, AppsAnywhere Ltd and AppsAnywhere Inc. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by AppsAnywhere Ltd and AppsAnywhere Inc. itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY AppsAnywhere Ltd and AppsAnywhere Inc. ON AN "AS IS" AND "AS AVAILABLE" BASIS. AppsAnywhere Ltd and AppsAnywhere Inc. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, AppsAnywhere Ltd and AppsAnywhere Inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AppsAnywhere Ltd and AppsAnywhere Inc. DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM AppsAnywhere Ltd and AppsAnywhere Inc. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. AppsAnywhere Ltd and AppsAnywhere Inc. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting AppsAnywhere Ltd and AppsAnywhere Inc., you agree that the relevant country, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and AppsAnywhere Ltd and AppsAnywhere Inc. or its associates.
Any dispute relating in any way to your visit to AppsAnywhere Ltd and AppsAnywhere Inc. or to products you purchase through AppsAnywhere Ltd and AppsAnywhere Inc. shall be submitted to confidential arbitration in the relevant country except that, to the extent you have in any manner violated or threatened to violate AppsAnywhere Ltd and AppsAnywhere Incs intellectual property rights, AppsAnywhere Ltd and AppsAnywhere Inc. may seek injunctive or other appropriate relief in any state or federal court in the relevant country and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to AppsAnywhere Ltd and AppsAnywhere Inc. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Part 1 – First and Second Line Support;
The Licensee will supply first and second line support for the Licensed Software, as part of this Agreement
Part 2 – Third Line Support;
AppsAnywhere will supply third line support for the Licensed Software as described below.
The Licensee will designate a maximum of three contacts within the Licensee’s organisation to access Support; Only these three contacts will be permitted to contact AppsAnywhere or the Software Provider in respect of Support.
Service Level Agreement (SLA):
|Urgent||2 hours||8 hours|
|High||4 hours||5 days|
|Normal||8 hours||10 days|
|Low||12 hours||15 days|
- The SLA applies to opening hours
- 1 day is equal to 13 hours and 30 minutes (9.00 - 22.30 UK time)
- Tickets submitted outside of normal office hours are handled at the start of the following business day, at which point the SLA will start
- For urgent requests outside of these hours, the support team is notified and will endeavor to respond where possible
- Urgent support requests must be raised by telephone in addition to a support ticket being raised
- The customer must identify to the operator that they are raising an urgent support request
- Response times may vary due to circumstances out of our control such as natural disasters, power outages etc.
- Delays in providing requested information or providing sufficient access to systems for remote support will "stop the clock" on the SLA
- Requests for assistance packaging applications, do not fall under the SLA
LINK to view our full support flow and Hosting Support Services Specification.
AppsAnywhere Cloud Service Level Agreement
Aditionally, AppsAnywhere Cloud includes the following agreements.
The Microsoft Azure SQL Elastic Cluster standard tier PaaS (platform as a service) offering is used to host databases. Microsoft Azure provide a minimum 99.9% uptime availability for this service.
The SQL databases used by the AppsAnywhere products are configured with a backup policy of 7-day PITR (point in time restore), 24-hour difference backup, first backup of each week is retained for that week and the first backup of each month is retained for that month.
Alert rules are in place to notify the AppsAnywhere Support team of any backup failers should they occur. In addition, monitoring rules are configured to evaluate the Elastic Cluster usage and alert the teams if it reaches 80% of its available capacity for a sustained period.
Secure Download share
The AppsAnywhere secure download share utilises the Microsoft Azure File sahres on top of an Azure Storage account. Microsoft provide a minimum 99.9% read/write uptime for this service.
This storage account and file share is within the customers local Azure region and is LRS (locally redundant storage) only.
It is the customer's responsibility to ensure the structure of the Azure file share is documented and all contents are backed up (recoverable) should a failure occur.
AppsAnywhere provide no backup service for the Azure file share and storage account.
AppsAnywhere Online Portal
Virtual Machines are configured to the recommend specification, using Premium SSD storage and a Load Balancer is used to provide traffic distribution between multiple Virtual Machines.
As there are multiple Azure services used to provide this component, the overall Microsoft minimum uptime of 99.9% is provided.
Although AppsAnywhere Virtual Machines do not contain any critical information or data relevant to the service, the Azure Backup service is used as a precaution. The backup policy is configured to perform daily backups at 2am (time zone is set based on the customer's location). Instant recovery snapshots are held for 2 days, and daily backup points are on a 30-day retention.
Upgrades and Security Patching
AppsAnywhere will maintain and upgrade all products, servers, components, and services in AppsAnywhere Cloud.
Customers will be notified in advance, and written approval is required for any change that could affect service.
AppsAnywhere Precache File Share
Customers are responsible for the creation and maintenance of their own local AppsAnywhere Precache files share as per the latest requirements from the Network File Share.
This is a mandatory requirement to achieve optimal performance on managed devices.
Monitoring rules are in place to highlight any security, platform, backup, or storage issues.
Alert rules are in place to notify the AppsAnywhere Platform and Support teams if any triggers are raised by any of the monitoring rules.
AppsAnywhere packaged apps are created with Cloudpaging Studio for deployment to Microsoft Windows 10 or Windows Server 2016 and above. To use the apps requires a currently licensed and supported version of Cloudpaging Player.
All packaged apps are priced in AppsAnywhere Packaging credits. Costs are per appset (i.e. per app version), unless otherwise shown.
All apps are packaged with a default configuration, according to AppsAnywhere Packaging conventions. Bespoke configurations can be provided at an additional credit cost which must be agreed in advance of any packaging work.
Access to AppsAnywhere’s packaging offering is included free of charge for all AppsAnywhere customers. This covers service setup and administration, and project management over the course of the year.
Our Packaging offering is split into three different categories, listed below. You can follow the links for further information on each of these offerings, including an up-to-date list of apps. We can also offer bespoke app packages for everything else.
AppsAnywhere reserve the right to change the apps included in these lists each year, and if necessary, at any other time. For example, if the vendor license for an app is changed such that we can no longer provide a package.
Menu Apps and Credits
For the most common titles in Higher Ed, we’ve created a menu of apps that our teams can package for you at a credit cost. Each app on our menu has an associated credit cost. See the Menu Apps page for an up-to-date list of apps and credit costs
For more information, including details of the cost of credits, credit packs and bundles available, visit our Packaging webpage.
The cost of a package is confirmed as soon as the required information to package the app has been provided i.e. before work commences.
New versions of apps, along with updates to apps, are not included in the quoted credit price. Costs are per package, and any updates or new versions of the apps will be provided at an additional cost.
Service level agreement (SLA)
Service Level Agreement (SLA) and standards that AppsAnywhere recommends and follows when packaging applications
- All applications are developed using the latest releases of Cloudpaging Studio and Player.
- Applications are captured on a Windows 64-bit operating system (unless the application is incompatible with this platform).
- Compatibility is targeted to minimum versions Windows 10 and Windows Server 2016.
- Future versions of Windows and Windows Server OS are compatible, unless otherwise stated.
- The SLA delivery time for package requests is 30 business days.
- Business days are an accumulation of the standard working hours a request is open with AppsAnywhere Packaging.
- Time is paused while the request is pending with the requestor.
- AppsAnywhere reserves the right to reject packaging requests or to advise on alternative solutions.
- Packages are tested for vulnerabilities at the time of creation.
- Customers are responsible for ensuring packages provided meet and maintain their security requirements (see UAT and warranty for more information).
Apps are packaged with AppsAnywhere default configuration as standard, according to AppsAnywhere Packaging Service conventions (below).
All apps are packaged in English (either UK or US) language – if another language is required, this is classified as a bespoke request.
Apps are packaged for deployment to Microsoft Windows 10, or Windows Server 2016 and above.
Once packaged, appsets are provided in STP format, ready-to-deploy through AppsAnywhere.
Please note: An additional cost may apply if an app needs to be (re)packaged to work in a specific Windows environment.
UAT and warranty
Each appset includes a 90-day warranty as standard. Any questions or issues should be raised with AppsAnywhere Support.
Please note: Changes to app configuration (addition of plug-ins, updates etc.) will carry an additional credit cost.
For the full information on our Service Level Agreement, please view our Packaging Menu SLA document