Sr. Customer Success Manager
After another year of exceptionally strong growth, we’re on a mission to take our product to the next level. Like any software company with big plans for acquiring market share, we’re super excited to keep building and evolving our product in a way that both our customers and our market loves.
Overview of the job
We’re looking for a Sr. Customer Success Manager to join our growing education technology software company in Charlotte, NC.
As a Sr. CSM at AppsAnywhere, you’ll work with a named list of colleges and universities in the US and Canada. Your primary responsibility will be to ensure our customers achieve their goals. To do this, you’ll need to be comfortable making recommendations on technology best practices and a deep understanding of Higher Education IT Departments’ needs and how they measure success.
Who are AppsAnywhere?
👋 Hey there, we’re AppsAnywhere! We’re an EdTech company making big waves in our industry, with an even bigger appetite to win more customers and grow more quickly across our key markets.
We’re on a mission to give students the best experience possible from their time at university, by providing our award-winning technology exclusively to Higher Ed. Currently used and loved by over 2 million students across the globe, to-date 15 apps are launched through our very own software product – AppsAnywhere: an app store for education – every single second, worldwide!
With rapidly growing customer communities across the US, Canada, and Europe, alongside an already market-busting share in the UK, we’re taking Higher Ed by storm. And we’re totally transforming how students get access to their academic software.
We’re super proud of our business, and we want to find an exceptional candidate who understands why.
Key Responsibilities:
Responsibilities
- Be well-informed on Higher Education technology trends and how they affect student success.
- Understand how and why each of the multiple roles within our customers’ institutions use AppsAnywhere; both in their daily responsibilities and at the institutional level.
- Provide value to our customers with every interaction.
- Lead semi-annual executive reviews with C-level leadership.
- Identify and present opportunities for customers to improve software delivery strategy.
- Consult with customers to align software delivery strategy with institutional goals.
- Ensure customers have all the necessary resources to achieve their goals.
- Document and measure results.
- Contract renewals.
- Work collaboratively with internal colleagues from Sales, Marketing, Support, and Product Management.
Qualifications
- A Challenger with a growth mindset.
- Passion for providing excellent customer service.
- Effective persuasive communicator both written and spoken.
- 3-5 years of experience as a CSM with small growing SaaS company.
- Experience with Higher Education IT; ideally, software delivery strategy and methodology.
Compensation & Benefits
- Competitive base salary + bonus
- Employer-sponsored healthcare plan
- Optional Vision, Dental, and supplemental insurances
- Collaborative office space with free parking
- Hybrid work schedule (3 days in office, 2 days WFH)
- Free snacks, weekly catered lunch, and fun team outings!
- Opportunities to travel to the UK
Still with us? Want to apply?
Great, we’d love to hear from you! 😀 It’s going to be hard work, but you’ll have a super-supportive team behind you who’ll help you be successful and give you everything you need to do just that.
No agencies, please.
Don't apply if:
- You’ve not read fully this job description and you’re just applying to all roles on spec, or you’re not fully excited about who we are and what we do.
- You like the quiet life and just want to take a paycheck each month. We want someone who is fully invested in us and our future and sees a great opportunity for their career here at AppsAnywhere.
- You think all this sounds like a tall order and you’re not ready for the challenge.
- You’re not comfortable with rolling up your sleeves to get stuff done.